Delivery & Returns

Delivery

We deliver throughout the UK and Europe.


Standard UK delivery

£2.95 for orders up to £30 and free for orders over £30.

Orders will be dispatched within 3 working days and sent by 1st class Royal Mail or Parcelforce 48, depending on the weight and value.

Express UK delivery – mainland only

£7.00 for all orders.

Orders will be dispatched the same day if ordered by 12 noon (Monday to Friday) or next working day if ordered later. Delivery will be by Royal Mail Special Delivery or Parcelforce 24, depending on the weight and value.

Delivery will usually be on the next working day after dispatch. If it's the end of the week and you REALLY, REALLY need it on Saturday, give us a call and we will see what we can do, but bear in mind that guaranteed Saturday delivery is charged at premium rates by all postal services.

Please note that express delivery is only available for UK mainland plus the Isle of Wight. It excludes Scottish Highlands and Islands, Northern Ireland, Channel Islands, Isle of Man and all other islands.  

Delivery to Republic of Ireland

£4.96 for orders under £10
£7.96 for orders over £10

Orders will be sent by Airmail or courier, depending on the weight and value.

Returns

We want you to be 100% satisfied with your purchase and offer a 30 day guarantee.

Please contact us for authorisation before returning any item.

Incorrect or Faulty Orders

If for any reason any of the items you receive are damaged, incorrect or faulty or an item is missing, please telephone or email us immediately and we will arrange replacements. Faults and omissions must be notified within 30 days of receipt. We will refund the cost of returning any such items to us where we have asked you to do this.

Unwanted Items

If you do not wish to keep any items you have ordered from us, please telephone or email us within 30 days from the dispatch date of your order. We will let you know how to return the items for a full refund. Provided the goods are received in re-saleable condition we will fully refund the price of the goods. If you are returning the whole of an order, we will also refund the delivery charge. If you are returning part of a larger order, we will refund the cost of the returned items only.

Unless the reason for return is due to a mistake by ourselves, you will be responsible for the cost of posting the items back to us and ensuring that we receive the goods in re-saleable condition.

Please do not return any item without first contacting us. 

Please Note: Refunds are made to the credit/debit card used to purchase the item.